Shipping policy

Browse the Audora Enterprises catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on "Order".

When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.

You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

Once you have successfully made your payment, your order will be processed & shipped immediately. For more information, please see our Shipping Policy.

Shipping Policy

Domestic: We offer shipping on all domestic orders at INR 100/-.

Purchases are shipped from our warehouse in Bangalore, Karnataka by courier. Please allow the following number of days as mentioned in receipt of your order.

Delivery for Prepaid Orders:

Domestic Orders: 7 to 15 Working Days.

Goods will need to be signed for upon delivery. If you are not physically available to sign for the delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc. Audora Enterprises takes no responsibility for goods signed by an alternative person.

Audora Enterprises is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery, post 24 hours of delivery, such claims will not be entertained.

The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

 

Returns Policy

  1. We do not offer return, refund or exchange for products. Orders once placed or fulfilled, will not be altered for changes in order quantities, address, phone number or email id.
  2. We are not liable in case the products does not suit you. We will not oblige any return or exchange requests.
  3. Please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. Audora Enterprises is not responsible for damage after delivery.
  4. All claims for shortages or damages must be reported to customer service on the day of delivery.
  5. Damages due to neglect, improper usage or wrong application will not be exchanged.
  6. Return/exchange requests are subject to an inspection and checking by the Audora Enterprises. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 24 hours of the delivery. We shall take 48-72 hours to perform a quality check. If the product passes the quality test, we shall initiate return/exchange process.

An item is eligible for return if it fulfils any of the following conditions:

  • Sold in a physically damaged condition.
  • Has missing parts or accessories.

If you have any questions, please contact: queries.audora@gmail.com